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How batamantoto Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, use DANA, OVO, or GoPay to transact, and access the lobby from your mobile device.

Account data handled securelyDANA, OVO, GoPay wallet info protectedYour rights to access and delete dataCookie and device data explained
batamantoto How batamantoto Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About This Policy

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how we handle your personal details, our support team is reachable through the channels below. For privacy-specific requests, include your registered email address and the wallet method linked to your account — DANA, OVO, or GoPay — so we can verify your identity before acting on the request.

Live Chat Open the chat widget from any page in the lobby. Mention 'privacy request' at the start so the team routes your message to the right person quickly.
Email Support Send your data request or policy question to our support email. Include your registered account email and the wallet type you use — DANA, OVO, or GoPay.
Account Help Centre Log into your account and navigate to Account Settings. The Help section includes a direct privacy request form for data access, correction, and deletion.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across every page, form, and transaction on the platform. Your account password is stored as a hashed value — we cannot read it in plain text, and neither can anyone else on our team. Access to account data internally is restricted to staff whose role requires it. For payment data specifically, wallet references like your GoPay or DANA account number pass through encrypted channels and are not written to any log file that general staff can query.

SSL Encryption

Every connection between your device and our servers is encrypted with SSL. This covers account login, DANA and OVO deposit flows, and all account settings pages.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand lobby traffic. You can clear cookies from your browser at any time without losing your account data.

Data Retention

Account data is kept while your account is active. After closure, we retain only what applicable regulations require, then delete or anonymise the rest on a documented schedule.

Account Security Steps

We send an OTP to your registered number for logins from new devices. If you notice an unrecognised session, use the logout-all-devices option in Account Settings immediately.

Common Questions About Your Data and Rights

These are the questions we actually get from account holders about their personal data, cookie use, wallet information, and how to act on their rights. If yours is not here, reach us through live chat or email with 'privacy request' in the subject line.

We collect your name, email address, date of birth, and the payment wallet you register — DANA, OVO, or GoPay. Device ID and session data are also logged for security purposes.

Wallet references are passed through encrypted channels for transaction processing only. They are not stored in any readable log or accessible to general staff after the transaction completes.

Yes. Send a data access request via email or through the privacy form in Account Settings. Include your registered email and wallet type so we can verify your identity before responding.

Submit a deletion request through Account Settings or email support. We will process it within the period required by applicable regulations, retaining only what local law mandates after account closure.

We do not sell your data. We share only what payment processors like your DANA or GoPay provider need to complete a transaction, and nothing beyond that specific transactional requirement.

We use session cookies for login continuity and analytics cookies for lobby performance. You can block or clear cookies in your browser settings; session cookies must stay active for login to work.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.